Overview Returns

Once one of Outshifter's suppliers has delivered a product, Outshifter allows the final customer to return it if it fits into some requirements. The returns solution enables a partner to create a new return, validating some key points and delivering information in the process.
Learn all about Outshifter returns at:
Returns
Note that in the returns solution the base URL is:
​https://api-returns.outshifter.com​
In short
All brands are required to accept returns and comply with our standard return policy. This involves supporting a 14 day return period and providing us with information regarding how and where the customer should return an item.
Flow
All customers purchasing a product distributed through Outshifter, receive a link to our automated online returns form. You, as a partner, may generate your own frontend with the information in this API solution.
If the customer fills out the form and initiates a return, the seller will be notified by email and on its Outshifter dashboard.
The seller doesn't need to do anything. The brand(s) will be notified and will have to approve or decline the returned product(s), based on the condition they receive them in.
Outshifter handles the payments and reimbursements.

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Create new return

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